ICHI-CAKE Baking Supplies

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Delivery Service Introduction

1. Domestic Shipment Plan （Due to the impacts of COVID, the online order processing time and delivery time may be slighty delayed. Sorry for the inconvenience caused.）

Plan	Discounted	Weight Limit	Size Limit	Frozen Products	Same-day delivery	Delivery Schedule	Delivery location	Status
A	$300 <	10KG	404040CM	√	√	1-3 days after payment	Express delivery	paying
B	≥ $300	10KG	404040CM	√	√	1-3 days after payment	Express delivery	#2
C	≥ $300	uncapped	uncapped	√	√	1-3 days after payment	Curbside Delivery	#2

Remarks

*All delivery plans are not applicable to wholesale goods and ovens *
*All delivery services are only applicable to Mondays to Saturdays (suspended on Sundays and public holidays) 
* if the package exceeds the weight or volume limit specified in the plan, customers need to pay the freight difference.
Delivery Surcharge for remote areas

Plan B & C :
– Spending over $300, you can enjoy with $30 freight subsidy
– Spending over $600, you can enjoy with $50 freight subsidy 
– Spending over $1200, you can enjoy with full freight subsidy in single order. 
***Extra Delivery Surcharge for remote areas**

2. Pick up in store （Service Temporarily Unavailable）

We provide in-store pickup service to customers. You can select the nearest store to pick up the products during online ordering process. Order must be picked up in person at selected branch within 7days, it will be considering as cancelled by customer and no compensation or refund will be made.

Address：

- Sha Tin Room 619-620, 6/F Citylink Plaza, 1 Sha Tin Circuit, Shatin. NT

- Tuen Mun Room 2506, 25/F, Tuen Mun Parklane Square, 2 Tuen Hi Road, Tuen Mun

- Kwun Tong Room 804-805, 8/F Entrepot Centre, 117 How Ming Street, Kwun Tong, Kowloon

- Mong Kok Flagship Store Room 803, 805-806,8/F Hollywood Plaza, 610 Nathan Road, Mong Kok, Kowloon

- Causeway Bay Flagship Store Room 801-802,8/F Hang Lung Centre, 2-20 Paterson Street Causeway Bay, Hong Kong

- Kwai Fong Room 3823-3824, 38/F Metro Plaza, 223 Hing Fong Road, Kwai Fong, NT

- Tsuen Wan Shop 2134-2135A, 2/F OP Mall, 100 Tai Ho Road, Tsuen Wan, NT

- Tseung Kwan O Shop 2091, 2/F Tseung Kwan O Plaza, 1 Tong Tak Street, Tseung Kwan O

- Hang Hau (Tseung Kwan O) Shop 232, 2/F, East Point City, 8 Chung Wa Rd, Hang Hau,Tseung Kwan O

Track & Trace

After placing order in ICHI-CAKE, you can track the shipment status on our website. You will be received an email attached with tracking number/waybill number from the corresponding delivery company after your order in progressing. You can also tracing on their website.

【訂單狀態】

確認訂單後，預計需要1-2個工作天處理(不包括星期六丶日及公眾假期)。可於訂單詳情內查看，一般訂單狀態列為;

1.提交訂單 - 指閤下已提交訂單，待我們確認訂單存貨。

2.運費計算中 - 指我們正為閤下的訂單作運費報價; 以運送距離(第3方速遞公司價格實報)丶貨品實際總重量及大小作計算)

3.待付款 - 指我們已更新產品數量及已完成運費報價 (閤下必須清楚核對訂單才付款)

4.付款成功 - 閤下已完成付款手續

5.賣家備貨 - 我們為閤下的訂單作最後核對，並準備發貨。

6.已發貨 - 可查詢下方【送貨安排】

7.訂單完成 - 閤下已收到該訂單

【送貨安排】

確認收款後，預計需要1-2個工作天出貨(不包括星期六丶日及公眾假期)

1.將貨品交由速遞公司 GOGO VAN/ LALA MOVE 安排派送。

送貨前，我們將會以電話聯絡閣下，請注意來電，而發貨後，亦請留意送貨司機的電話，避免延誤收件。

2.將貨品交由速遞公司 SF Express 安排派送。

送貨後，會隨電郵附上快遞公司的訂單追蹤號，你也可以根據快遞單號在其官網查詢運送狀態。

更多詳情請，參閱送貨說明。